FAQ
Q: Why does my Acrylic item appear scratched/dirty/foggy...
A: Please note that some of the items you have ordered come with protective films that needs to be peeled off to reveal the clean, unscratched, super clear acrylic. This protective film remained on the surface of the acrylic to prevent it from getting scratched or damaged during transit.
We kindly ask that you take a few moments to carefully inspect each item in your order and remove the protective film as necessary. You can easily peel off the film by gently lifting one corner and then peeling it away from the surface of the acrylic.
Please note that failure to remove the protective film may result in the items looking cloudy, hazy, dirty, scratched or even discolored. Therefore, we highly recommend that you remove the protective film before using your acrylic items.
Q: How long does it take to ship out my order?
A:
Starting 2024, we have live inventory status & pre-order system!
If ALL the items you ordered are readily available we will be able to ship out within 3 business days after receiving payment. For pre-order items, the current wait time is 0.5-2 months depending on the order. (updated Jan 28 2024).
We understand your eagerness to have your items and we really wish we could get them to you ⚡️⚡️⚡️ lightening fast.
As you might noticed, we offer probably the best price across internet using engineering grade material while keeping a high quality standard. Unfortunately, we are only able to offer the low prices because we are a very small business just started not too long ago with only one girl operating the entire business while attending school full time.
Another factor is the machine time & availbility : For example, a Milsbo Tall Full shelf takes over an hour just for the machine time. There are also a lot of preparation required before and after the machine. On top of that, there is a chance of machine malfunction/human error which would result in having to redo the process. We refuse to sacrifice the quality of our products and unfortunately, good quality requires more time.
Please trust that I work as fast as I can within these constraints. We regret that we do not have the luxury of having extra stock standing by, top quality, and affordable price point all at the same time.
We thankfully reject any rush orders. We plead your understanding, and faith that we are doing everything within our abilities to get your order to you as fast as we can without sacrificing the quality.
Thank you for your understanding.
Q: Does your shelves come with brackets?
A: No. The price of shelves only include the acrylic shelves. However, all our shelves are designed to fit into the IKEA cabinet just like the original glass pieces. ie. if you have the original brackets from IKEA, you can just use that. However, I would strongly recommend to try our extended brackets for Milsbo (Fabrikor coming soon) if you ordered any odd shaped shelf (eg. non-rectangular). If you need additional brackets, we have some 3D printed ones available for sale as well.
Q: I am in the region and I want to pick up / get my order delivered.
A: Pick up location is 44 Gaukel St, Kitchener. We will send you an email to schedule for pick up once your order is ready. You can use coupon code "WATERLOOPICKUP" at check out.
We currently deliver to Kitchener, Waterloo, Cambridge, Guelph, and GTA. All delivery products have a delivery fee depending on the region it is being delivered with the exception of orders above $200 before tax and fees. To obtain a quote of the delivery fee, customers can message on the Plantal Support Inc website. Customers in GTA requesting delivery should expect at least 2 weeks turnaround time with LIMITED time availability. It is recommended to order in advance for any deliveries to Toronto.
Q: I want to learn about/follow on your initiative on supporting neurodivergent students.
A: Please follow us on instagram @PlantalSupportInc. We will post milestones and updates as we go!
Q: How do I assemble the Modular Crystal Moss Pole?
A:
https://cdn.shopify.com/videos/c/o/v/4bb95b4e9e934a1b8287aeb9f480a8e0.mov
Thank you for your purchase of our most innovative product: Modular Crystal Moss Pole.
Each Moss Pole contains 3-4 different components: stakes, Base, water tank, Add-on (optional)
If you ordered through our online store, stakes are likely not included to avoid you paying tremendous shipping fee. You can find stakes easily at hardware stores and garden centers, and sometimes at dollar stores. The diameter(thickness) of the stakes should be at most 4mm (0.15 inch).
Please keep the base at the bottom and the water tank at the top. You can always add more Add-on modules in between.
Each module is packaged individually and please assemble one at a time.
Steps:
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Please open the 'Base' package
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Please peel off the protective films on both sides of each piece
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Please align & arrange so that it forms a rectangular box, opening upwards
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snap the pieces in place.
TIP:
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If you are having difficulty snapping 2 pieces together, try flip one piece
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For a neat and tidy assemble, Please lay down the pieces on table to apply apply gentle even force.